Shipping Policy

All of our items ship from Shah Alam, Selangor Malaysia.
You will receive an email or text notification once your order is in transit. If your delivery option includes tracking, the email will also contain a link with the tracking number. Goods are dispatched during office hours, Monday through Friday, 9am–5pm (EST), excluding federal holidays.

We charge MYR10 for peninsular Malaysia & MYR20 for east Malaysia. Please email us for shipping procedure & rate to other country. Allow a minimum of 3-5 working days (exclude weekend) for processing. Shipping within Malaysia usually take 3-5 working days and shipping to Singapore and Brunei can take up to 14 working days for standard service.

**We will not cover or refund additional fees and taxes charged by the country of destination, it is customer's responsibility to pay all fees and import-associated duties

Please note: RUA KUALA LUMPUR AND RUA CREATIVE PLT is not responsible for delivery delays or errors made by shipping companies. Statements or representations made regarding delivery times are dependent on third-party service providers. We will not cover or refund fees or additional taxes charged by the country of destination. Before placing an order, we advise checking your local customs to determine duties.

CONTACT US
If you have any questions or concerns
please email: ruakualalumpur@gmail.com